Remember when the service desk was just email chains, frantic phone calls, and the occasional sticky note slapped on a monitor? Thankfully, those days are long behind us. Today, service teams live in a world where speed and visibility matter just as much as technical know-how. We have moved on from the world of just emails to portals and multi channel service teams, And that’s where ChatOps enters the picture.

When Atlassian first announced their new product Jira Service Desk, it was nothing more than an add on to the platform. Over time, this became its own standalone product. We review how the application has changed since conception and the future of the product.